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Thanks for the response. I have followed the steps provided and copied the information requested. However in the Minidump files the "Caused by Driver" field is empty in all the 3 cases. What do I do next?
System Summary
-----------------
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Latitude E6500
System Type X86-based PC
Processor x86 Family 6 Model 23 Stepping 10 GenuineIntel ~2259 Mhz
BIOS Version/Date Dell Inc. A12, 2/13/2009
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
Time Zone Eastern Daylight Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 2.69 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.29 GB
Page File C:\pagefile.sys
Video Driver Info
-------------------
Name ConfigMgr Remote Control Driver
PNP Device ID ROOT\*CM_RCDISPLAY\0000
Adapter Type Mobile Intel(R) 4 Series Express Chipset Family, Microsoft compatible
Adapter Description ConfigMgr Remote Control Driver
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igxprd32.dll
Driver Version 4.00.6163.1000
INF File oem26.inf (mirror section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1280 x 800 x 60 hertz
Bits/Pixel 32
Driver c:\windows\system32\drivers\smsmdm.sys (4.00.6163.1000 (SCCM.080317-2110), 12.16 KB (12,448 bytes), 4/8/2008 5:27 PM)
Name Mobile Intel(R) 4 Series Express Chipset Family
PNP Device ID PCI\VEN_8086&DEV_2A42&SUBSYS_024F1028&REV_07\3&61AAA01&0&10
Adapter Type Mobile Intel(R) 4 Series Express Chipset Family, Intel Corporation compatible
Adapter Description Mobile Intel(R) 4 Series Express Chipset Family
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igxprd32.dll
Driver Version 6.14.10.4980
INF File oem21.inf (iCNT0 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF6C00000-0xF6FFFFFF
Memory Address 0xE0000000-0xF7FFFFFF
I/O Port 0x0000EF98-0x0000EF9F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igxpmp32.sys (6.14.10.4980, 5.77 MB (6,045,504 bytes), 4/13/2010 1:48 PM)
Name Mobile Intel(R) 4 Series Express Chipset Family
PNP Device ID PCI\VEN_8086&DEV_2A43&SUBSYS_024F1028&REV_07\3&61AAA01&0&11
Adapter Type Not Available
Adapter Description Intel Corporation
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version Not Available
INF File 6.14.10.4980 (oem21.inf section)
Color Planes iCNT1
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF6B00000-0xF6BFFFFF
Driver c:\windows\system32\drivers\igxpmp32.sys (6.14.10.4980, 5.77 MB (6,045,504 bytes), 4/13/2010 1:48 PM)
Audio Information
--------------------
Name IDT High Definition Audio CODEC
Manufacturer IDT
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76B2&SUBSYS_1028024F&REV_1003\4&3870D230&0&0001
Driver c:\windows\system32\drivers\sthda.sys (5.10.6017.1, 1.32 MB (1,381,914 bytes), 4/13/2010 1:54 PM)
Name Intel(R) High Definition Audio HDMI Service
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_2802&SUBSYS_80860101&REV_1000\4&3870D230&0&0201
Driver c:\windows\system32\drivers\intchdmi.sys (5.10.01.1046 built by: WinDDK, 107.50 KB (110,080 bytes), 4/13/2010 1:54 PM)
MiniDump Files
----------------
Mini081010-01.dmp 8/10/2010 11:38:45 AM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x100000d1 0x00000000 0x00000002 0x00000008 0x00000000 32-bit C:\WINDOWS\Minidump\Mini081010-01.dmp 2 15 2600
Mini081110-01.dmp 8/11/2010 11:21:52 AM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x100000d1 0x00000000 0x00000002 0x00000008 0x00000000 32-bit C:\WINDOWS\Minidump\Mini081110-01.dmp 2 15 2600
Mini081610-01.dmp 8/16/2010 11:04:17 AM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x100000d1 0x00000000 0x00000002 0x00000008 0x00000000 32-bit C:\WINDOWS\Minidump\Mini081610-01.dmp 2 15 2600
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Sometimes that happens - BSV does a pretty good job but sometimes that field is not 100% accurate, so narrow things down.
I guess we will have to have faith there is no other information of interest in the BSV report!
In BSV, there are several Lower Pane views. The default is to show all the drivers and the ones in the stack are in pink (which is hard to see)
Click Options, Lower Pane Mode, Only Drivers Found in Stack.
The chances are good that the driver of interest is in that shorter list, so I would look for a pattern since your three seem similar.
Your Dell drivers are a little out of date (check their WWW site), but it could be a network driver too. I just ask for audio and video since they are easy to get (and you did it perfectly).
Are you doing anything in particular when this happens - playing games, watching video, using some audio editing software, Internet Explorer, Chrome, etc. and can you make it happen any time you want? If yes, then if you start adjusting things, you will know when you have it fixed.
Some Microsoft updates came out last week (Friday I think) and of course there is never anything wrong with them, but sometimes unseen problems bubble to the surface after applying MS updates.
Describe your current antivirus and anti malware situation: McAfee, Norton, Spybot, AVG, MSE, Defender, ZoneAlarm, PC Tools, Comodo, etc.
Sooner or later, "test your RAM" might come up, so might as well get that out of the way, so here is how to do that:
Run a test of your RAM with memtest86+ (I know it is boring and will cost you a CD).
Memtest86+ is a more up to date version of the old memtest86 program and they are not the same.
The memtest86+ will not run under Windows, so you will need to download the ISO file and create a bootable CD, boot on that and then run the memtest86+ program.
If even a single error is reported that is a failure and should make you suspicious of your RAM.
If you have multiple sticks of RAM you may need to run the test on them one at a time and change them out to isolate the failure to a particular single stick.
Always keep at least the first bank of RAM occupied so the test will find something to do and there is enough to boot your system.
Sometimes, reseating the RAM in the slots will relieve the error but a failure is still cause for suspicion.
The file and instructions are here:
http://www.memtest.org/
Here is a link that shows you have to create and use the memtest86+ CD:
http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/
If someone says to run memtest86, you can tell them to go pound sand and that you know memtest86+ supercedes memtest86 and here's why:
http://en.wikipedia.org/wiki/Memtest86
Please vote my posts as helpful so I can get lots of points. I am saving up for a pony!
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