Windows 10 mail cannot download attachments

July 29, 2020

Protect Yourself From Tech Support Scams

Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. 

Hi,

Thank you for being part of the Windows 10 family.

Sorry to know that you are facing issues with the Windows 10.

Please login your email account in Website and check if you are able to download the attachment or not.

Also try to download an app from the Microsoft Store to check if the issue is only applicable to Mail app.

Method 1: I would suggest you to run the below Windows Store apps troubleshooter and check if it helps. 

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issues still persist, refer to the below method.

Method 2: I suggest you to perform the Internet Connections troubleshooter.

1. Tap on Windows Key and click on search bar.
2. Type “Troubleshooting” without the quotes and click on Troubleshooting.
3. Then click on View All on the left panel of the screen.
4. Click on Internet Connections.
5. Click on Next and follow the prompts to run the troubleshooter.

Get back to us if you need any further assistance on Windows related issues and we will be glad to help. 

Was this reply helpful?

Sorry this didn't help.

Thanks for your feedback.

Hi Nyima,

I am also having the same problem - I am unable to download attachments through the windows mail client from either of my two e-mail addresses (it tries for a while but eventually says "download failed").  As you suggested, I ran the app troubleshooter but it did not detect any problems.  Also, as you suggested I ran the internet connection troubleshooter but it also did not detect a problem.  Finally, I opened the webmail client for both my work and yahoo e-mail addresses and I am able to download attachments using webmail just fine.  This appears to be an issue with the windows mail app.  Do you have any further suggestions?

60 people found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Thanks for your feedback.

Hi,

Thank you for being part of the Windows 10 family.

Sorry to know that you are facing issues with the Windows 10.

Please login your email account in Website and check if you are able to download the attachment or not.

Also try to download an app from the Microsoft Store to check if the issue is only applicable to Mail app.

Method 1: I would suggest you to run the below Windows Store apps troubleshooter and check if it helps. 

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issues still persist, refer to the below method.

Method 2: I suggest you to perform the Internet Connections troubleshooter.

1. Tap on Windows Key and click on search bar.
2. Type “Troubleshooting” without the quotes and click on Troubleshooting.
3. Then click on View All on the left panel of the screen.
4. Click on Internet Connections.
5. Click on Next and follow the prompts to run the troubleshooter.

Get back to us if you need any further assistance on Windows related issues and we will be glad to help. 

I already try your solution but still cannot download all attachment, and this problem is not because of internet connection but this is the bug of windows mail client.

Please update mail client apps.

Thanks

Was this reply helpful?

Sorry this didn't help.

Thanks for your feedback.

I also am not getting some attachments. The email list doesn't even show that there were attachments. Before I realize Mail had a problem I asked the sender to send the attachment and, of course, the senders said they already had sent the attachments.

This is an important problem that Microsoft should address. Obviously, we can't keep using Mail if this problem isn't solved.

Was this reply helpful?

Sorry this didn't help.

Thanks for your feedback.