PART # | QUESTION AND ANSWER |
UC100 | Q: The hardware is not recognized by my system. A: Check under device manager. If it's not there, check to enable the USB support in the BIOS. We suggest you upgrade to Windows 98 for full USB support. Q: I can't find the driver for the UC100. |
UC-1284
| Q: I was installing a second UC1284 and Windows crashed/Windows doesn't shut down properly when installed . A: Download and install the latest driver version 1.8. Q: My UC1284 used to work fine until Windows 95 crashed. I reformatted the hard drive but now the Epson Stylus printer won't print to the USB port. It tells me that the USB port is not connected and says that the ICOMPLI.DLL is missing. Q: The USB adapter cannot be detected/ HP Laserjet 4L won't print and I get a system error message. Q: My computer won't go to "sleep mode" while the UC 1284 is connected - what should I do? Q: Does the UC1284 work with the Canon LB460? Q: I'm using Windows 95 and my Epson Stylus Color 600 printer does not work. Q: With the UC1284 installed, I can print to my HP 672 printer, but the printer head alignment tool does not work. Q: Why can't I print to my HP 500? Q: My computer can't seem to detect the cable. Q: My computer won't load the driver for the unit. The Device Manager tells me that there is an "Unknown device". Q: My Epson 800 won't print. Q: I've installed a new driver for the unit and I can now access the USB parallel port, but when I print to the Lexmark 2050, the printer keeps form-feeding the paper and there's no way to stop it unless I restart the PC. Q: I'm using a Canon 5000 on the USB port and I have an HP on another port, but the Canon won't print. I get an error message when I try to print to LPT1 USB port. Then I set the port to print on the UC1284 port. I didn't get an error message this time, and it would send the print job to queue, but nothing would print. Q: Will the UC1284 degrade system performance since it supports the bi-directional feature and I need to disable this feature to make it work? Q: I've recently acquired a new PC and HP Deskjet 820Cse but they don't work, what could be the problem? Q: I could not install the converter. When I manually set it up, it didn't show up under device manager. Q: I've been using the UC1284 for several months without any problems until I got a USB hub, an Epson printer and a second UC1284 unit and now it doesn't work (except for the laser printer which works through the hub). Q: How do I load the driver? Q: Does not work with my Dell and HP 5P. Q: Whenever I reboot the computer, I get an error printing to the printer. I had to unplug and replug the cable to get it to work. *For general printing problems, do the following general check:
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UC1284G/GB
| Q: Does this support the bi-directional feature? A: No, it does not. But an updated driver which should be available soon. Keep checking back on our website. Q: Does not work with my HP820Cse. Q: Can I extend the UC1284G unit with a USB repeater? Q: I am using 2 adapter cables, but I can't print. Q: Does the UC1284G support the Canon BJC5100 and the HP Deskjet 712C, and is this bi-directional? Q: Can I use the UC1284G for ECP/EPP parallel devices? Q: I can't seem to find a driver for the Mac G4. |
UH102 | Q: I've installed a UH102 unit, but the system won't load the correct drivers, where can I get updated drivers? A: The necessary drivers are usually included with the Windows 95 and 98. Check your version of Win 95, also make sure that the USB supplement is installed. Q: Why doesn't my modem work? |
UH-104/144 | Q: Does the USB hub have a cascade port and how does it work? A: This unit does not have a cascade port. To cascade the unit you have to take the output and go to the input on the next hub. Q: I have to unplug the UH104 unit to boot up the Mac computer, then plug it in. What driver do I need to resolve this problem?-- Q: I cannot install the hub properly and no driver came with the unit.-- Q: I lost the power supply and the LEDs on ports 1 to 4 did not turn on. This happened on two separate units that I purchased. Q: I can't use any of the 3 USB devices on an AMD computer while the USB mouse works though the hub on another computer.-- |
UH-106Y | Q: My USB mouse works through the hub, but the Epson printer that I've connected does not. A: Try a different port and try to reinstall the driver through the USB hub. |
UH510
| Q: Couldn't install all the devices on 98 system, only USB bridge cable is installed. Tried on Win2000 system too, same result. Q: Could not print to the printer, generic USB hub has green question mark, there is a unknown device under USB category. Q: Said no driver for Win2K on CD. Q: Need driver. Q: Could not install under WinME on Compaq presario. Q: Could not install under WinME on Compaq presario. Q: User with Compaq Presario computer tried it on a Toshiba computer and it got the same problem. Q: Got a replacement unit, took 3 attempts to get green light.Wonder whether the USB plug on the docking station is not good. Q: Asked whether it supports his SonyVaio PC XG18 Q: Could not install on his WInME Sony VAIO because of a missing file, then his system locks up whenever the docking station is plugged in. Q: Could not connect to LAN. Q: Win2K didn't pop him log on screen, until he logs off then logs on. Q: Asked whether the parallel port supports CD-ROM, and whether we have a version with monitor outlet. Q: Everything works fine except the LPT2 port, the HP4L didn't print on it, but printed fine on LPT1. Q: Bad CD, missing file, MI has 82 pieces. Q: Could not see each other, but they can all see themselves in network neighborhood. Tried to use cross over cable and ethernet hub to connect. They are using all WinME machine Q: Could not use his PS/2 keyboard or mouse. Q: Other devices installed, but USB to serial converter, IEEE1284 controller, USB to LAN didn't install. Q: Could not print to the parallel port, everything else works fine. Q: Ran uninstall from CD, but file not found. Q: Could not install the Lan adapter. A: It generally works with all IBM compatible computers. |
UR-2000M | Q: First of all, the device package says UR-2000m, the device says USC-2000, there is no LED as indicated in the manual on the device.I have spoken to Myra in your Vegas office with no return guidance. I am wunning Windows 2000. When I install the driver, a component goes in to the com port area, but no component goes into the USB area, The device does not work. The instruction manual section on checking the installation clearly states that a component should have been installed under the USB Controller heading at the device manager. There is none there. There is an entry at the com port heading. When connecting the setial device, there is nothing happening. Also, durring the last congersation I had with one of your tech people, I was told to try a Serial mouse to insure that the device is working. The manual clearly stated that this device does not support a serial mouns as it requires an IRQ. I am lost. |
UR-2000M2 | Q: Is this device bi-directional? |
USB-LINK
TOP | Q: Diskette installed on one PC, the other one could not read the diskette. Q: Has a laptop belongs to a domain and a desktop belongs to home workgroup, asked whether USB-link can handle this situation. Q: Could not install on his Win98 and Win2K systems. Q: On WIn2k, the system kept looking for ftcomms.vxd file for driver, would not accept usbbc20 as driver. Q: Could not install on his Win2K system, it kept asking for USBBC.SYS instead of USBBC20.SYS and could not find the driver in the specified location. Q: Installed the v1.4 driver on Win2K, once restarted, notebook hangs with same error and reboot when the cable connected. Q: Win2K crashed everytime he tried to install Q: Asked whether he can connect 3 computers together to do data transfer in the same time. Q: Need to test upgrading from v1.4 to v1.6, because GW said users have to reinstall OS to install v1.6 driver. Q: Could not find USBBC20.SYS for his WinME installation. Q: Could not find the driver files. Q: Got transaction interupted message while transfering a over 1MB file between 2 Win98 computers. Q: During installation, lost power, could not get the new hardware message pop up again. Q: Asked whether he can use Laplink with it. Q: Asked whether it supports Win95B. Q: Asked whether it is the right one to transfer data between his home and office computers. Q: Asked whether he could use it between Win98 and WinME computers, and whether there is additional driver needs to be downloaded. Q: Everytime he logs on to computer, all the USB-link windows, uninstall shield and readme file launched, he had to click on cancel to everything. Q: Only installed on one PC, couldn't find driver for second computer to install. Q: Could not install on his WIn2K machine. Q: Could not install on his Win2k system while it installed fine on Win98. Q: It hangs when transfering files. Q: Could not install v1.6 file on either computer. Said could not find coinst.dll file. Q: Asked for special drivers for Win98/ME and 2K, asked whether all 3 machines have to installed the software. Q: Could not install on his home computer. Q: Asked how to install it. A: The notebooks he had problem with is HP Pavillion 5495, he also has another HP notebook 5470 which works fine, along with other 2 desktops working fine, tried reinstalled everything, he has latest 1.6 driver, need to check with factory. |
USB-LINQ
| Q: Can I use this cable to install software from the desktop's CD-ROM to my laptop? A: In order to do this, you need to open the USB-LINQ windows on both computers and click "CONNECT" to establish the communication between the 2 computers. Then you should be able to access the CD-ROM from the laptop. You will not be able to run the application remotely though, you will have to copy the files to your laptop and install it locally. Q: When I transfer big files, my computer hangs in the middle of the transfer, also it disconnects the other PC once in a while. Q: How does the USB-LINQ work? Q: I received a new driver in my e-mail, but I can't figure out how to use it. I can't find a Win 98 folder to define the system. Q: My laptop won't detect the USB bridge cable. Q: When I tried to use a newer driver version, the system won't even see the remote machine. Q: I can't load it to my desktop which is running on Win 95 with USB supplement. Q: I don't get the green light on my laptop machine. Q: I get 2 red lights on both machines, why is that? Q: Will the USB-Linq do a USB networking hook up?-- *For general problems with connection check the following: |
USB-QNET | Q: Can the USB-Qnet be used to play multi-player games?-- A: The USB-Qnet is not specially designed for games, but if the games are designed for a peer to peer network, it should work. |
USB-RPTR | Q: Is this unit powered or not? A: It draws power from the USB bus. Q: How many can be connected together? |
USB | Q: Will your USB cables work under DOS? A: True DOS does not support USB, only the DOS box in Windows 95/98 supports USB. Q: How do I enable my USB? Q: I have 3 UC1284 units, can I use these on Win NT? Q: Will the USB to printer work for other parallel devices, and how long is the maximum distance that USB can go? |
USC-1000
| Q: I got the USC1000 adapter for my parallel device because the user guide said it is for both serial and parallel - can I really use it with both? A: It is only actually for serial, it is a misprint on the user guide. Q: Is the USC1000 capable of connecting with a Zip Drive? Q: Do you have an updated USC1000 driver for an NT?-- |
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