Protect Yourself From Tech Support Scams Learn More
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
Hi David,
To recover your optical disc drive's functionality, we suggest the following troubleshooting methods:
Method 1: Hardware and Devices troubleshooter
1. Right click on Start and select Control Panel.
2. Type troubleshooting in the search bar, then click on Troubleshooting.
3. Click on View All on the left navigation panel.
4. Choose Hardware and Devices and follow the on-screen instructions.
Method 2: Enable Show Hidden Device
1. Open Device Manager.
2. Click on View from the menu bar and select Show hidden devices.
Method 3: Try auggy's suggested solution from July 13, 2016 on this page.
Let us know how it turns out.
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I should have stated that I already looked for hidden devices and it does not show. auggy's suggestion no. 1 is the reg edit I mentioned that I tried and got the access denied message. auggy's no. 2 does not apply to Windows 10. I do not understand the other suggestion of auggy's about the bios. Thank you for your help but I need more suggestions please.
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Keep us posted with your progress.
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4 people found this reply helpful
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